The National Disability Insurance Agency (NDIA) is moving towards a new operating model to support a more improved service delivery. This was a result of feedback and lessons learnt from engagement, trials and pathways reform work.

The changes include:

• Dedicated specialised areas, including support for mre people with complex needs;
• Dedicated local leader in all states and territories; and
• Focus on Aboriginal and Torres Strait Islander, rural and remote service.

Read more from the NDIS website.