HomeNDISQuality & Safeguards

This page includes information on quality and safeguards for both NDIS providers and participants. 

For NDIS Providers

NDIS Practice Standards and Quality Indicators

The NDIS has defined the standards for service provision here.

Code of Conduct

All Disability Practitioners are expected to deliver safe and ethical services in accordance with the NDIS Code of Conduct. This code applies to both NDIS providers and Disability Practitioners (workers). The  NDIS Code of Conduct can be found here. 

There are many supports to help Practitioners understand their obligations:

Worker Screening

Disability practitioners might need to have an NDIS Worker Screening Check, depending on the type of role or job they have. Learn more here.

Incident Management and Reporting Incidents

The NDIS Commissions' role is to provide guidance to build the capacity of NDIS providers to prevent and respond to incidents. The NDSI Commission has powers to take action. All registered NDIS providers must have an incident management system in place to record and manage incidents. Incidents include allegations and must be reported to the Commission.

Positive Behaviour Support Capability Framework

The Positive Behaviour Support Capability Framework forms the basis for determining the suitability as an NDIS behaviour support practitioner. The self-assessment resource guide is located here.

Provider Application Packs

Access the application pack to register as an NDIS provider here. 

For NDIS Participants

NDIS participants have the right to be safe and to receive quality services from providers and workers they choose to support them under the NDIS. 

To help participants understand their rights and the protections in place (such as worker screening) and knowing that it's ok to make a complaint, see the below resources: