It was a year of unprecedented challenges, particularly for people in the disability community. The devastating bushfires in January 2020 were followed by the outbreak of the COVID-19 global pandemic in March.

Like the rest of Australia, the National Disability Insurance Scheme (NDIS) had to quickly adapt to sustain our community through this very stressful time. Our immediate challenge was to meet the urgent needs of our participants, their families and carers, and our providers as the pandemic unfolded.

We supported participants as they navigated the constant changes and restrictions to their daily lives, while making sure staff, partners and providers kept delivering essential services. The data from our latest quarterly report, and quarterly reports through the year, shows we managed all this and more.

Signifant improvements for NDIS participants

NDIS participants are at the centre of everything we do.

• 76 per cent of parents of children aged 0 to before starting school think the NDIS has improved how their child fits into community life, an increase of 19 per cent since their first review.
• 70 per cent of parents of children starting school to age 14 think the NDIS has helped their child to become more independent, an increase of 14 per cent since their first review.
• 71 per cent of young adults think the NDIS has helped with daily living activities, an increase of 11 per cent since their first review.
• 80 percent of adults aged 25 and over think the NDIS helped them have more choices and more control over their life, an increase of 13 per cent since their first review.

Download the PDF report