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Defensible Documentation

This essential course will simplify the way you document and give you the skills to document the support you provide in a way which is accurate, legally defensible, and improves outcomes for the people you support.

Instructor Led Training (ILT) via Zoom or Face-to-Face

Duration: Three hours
Course outcomes:

  • Understand factual objective language and how it improves care and communication
  • Know what’s relevant to document
  • Learn the FACT® method, and how to use it to improve your documentation
  • Practice writing clear and concise, defensible progress or case notes
  • Be able to put your new skills into action to document support, change, risks, goals and progress
  • Receive a Quick Reference Guide (QRG) to support ongoing documentation

This workshop is in partnership with Preventing Harm Initiative (PHI) and is facilitated by Donny Raets.

Donny's expertise is in creating manageable ways to identify, report, investigate and most importantly, how to prevent or reduce the likelihood of recurrence.  Donny holds a Diploma of Teaching, Cert IV Training and Assessment, Cert IV Aged and Community Care and has 30 plus years’ experience in education, ranging from Primary through to Tertiary (Vocational Education and Training), remote Indigenous Communities and the Corporate sector.

Her Culturally and Linguistically Diverse (CALD) background and training in the Arts support her creation and delivery of meaningful learning experiences.

Who should attend?

It is recommended that Care and Support Workers, Coordinators, Team Leaders, Volunteers and Ancillary staff within disability service organisations are most suited to attend.

Event details:

Date: Wednesday, 25 October
Time: 1:00 pm to 4:00 pm AEDT
Location: Online 


  • NDS Members: $190 plus GST

  • Non-members: $270 plus GST