RICM: Risk, Incidents and Complaints Management: Effective Complaints and Feedback Handling Workshop

This workshop is a part of the NDS Risk, Incidents and Complaints Management (RICM) Skilling the Sector project supporting small and medium providers and sole traders, and will provide insight into effectively handling complaints and feedback.

The workshop will cover:

• What the four "A’s" of investigations look like in practice
• How do you know when you are managing Complaints and Feedback well
• What if someone has a lot of concerns
• How good data is utilised for the process of continual improvement

The workshop presenter, Kristie Walker, is an industry expert and will also be supported by a Zel Iscel, a member of the NDS Lived Experience Network, whose lived experience and unique perspective will underscore the importance of continuous quality improvement within the sector.

Risk, Incidents and Complaints Management Resources

The Risk, Incidents, and Complaints Management Resources aid providers in meeting registration conditions and aligning with NDIS Practice Standards, fostering continuous quality improvement to enhance service delivery safety and standards for NDIS Participants. These resources are a valuable component of NDS's NDIS Quality and Safeguards Resource Library. Find out more about the resources. The RICM Project is supported by the Australian Government. 

Who Should Attend?

NDS recommends that small, medium service providers and sole traders working within the Disability sector are most suited to attend.

Event Details

Cost

Free